21Casino
Each area is rated out of 10 from the data we could verify, then weighted as shown — a ×3 area counts three times as much as a ×1. Player reviews make up the remaining 15% of the Conly Score.
How fast withdrawals land and whether cashouts are fee-free.
Licence strength, casino age and the T&C trust analysis.
Wagering, whether the bonus is sticky, the max bet, the cashout cap and the time limit.
Provider line-up and payment method breadth.
Responsible-gambling tools such as deposit limits and self-exclusion.
This score is calculated from the data we currently hold on this casino — licences, T&C, payments, bonuses and player tools. It is an independent estimate, not a guarantee, and can change as we verify new information.
How we scoreT&C AI Overview
21 Casino is operated by White Hat Gaming Limited under licenses from the MGA and UKGC. It features a standard 35x wagering requirement on bonuses, a weekly withdrawal limit of 5,000 EUR, and a 1x deposit turnover requirement before cashing out.
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Verified UKGC licensing and a broad 43-studio catalogue are offset by withdrawal fees on small transactions and strict dormancy terms, holding 21.co.uk to 7.00 out of 10.
21Casino Score Description
21Casino was established in 2015 and is operated by White Hat Gaming Limited. The operator holds active licences from both the UK Gambling Commission and the Malta Gaming Authority. Players from Great Britain are permitted to register and play. This regulatory setup defines the brand's operational boundaries.
| Field | Value |
|---|---|
| Licence | UKGC, MGA |
| Payout speed | 48 hours |
| Withdrawal fee | None stated |
| Wagering requirement | 35x or 40x bonus |
| Max bet with bonus | 10% of bonus value (min 5 EUR) |
| Bonus validity | 30 days |
| Conly Score | 8.00 / 10 |
Trust & safety
Licensing from the UK Gambling Commission and the Malta Gaming Authority ensures strict regulatory oversight. Both regulators require clear dispute resolution procedures, with eCOGRA acting as the independent ADR provider. White Hat Gaming Limited has operated the brand since 2015, establishing over a decade of trading history. The terms of service carry a trust score of 80 out of 100. Several restrictive clauses exist within the terms. Inactive accounts face a £5 monthly maintenance fee after 30 days of inactivity following notification. If verification checks are not completed to the operator's satisfaction, winnings exceeding the original deposit may be voided. The operator also reserves the right to confiscate balances upon account closure for terms breaches. These conditions are not fatal.
Payouts
The stated payout processing speed is 48 hours, preceded by a pending window of 24 to 48 hours. No withdrawal fees are charged. However, the record contains a contradiction regarding withdrawal limits. The structured limit is listed as €25,000 per week, while the terms review flags a lower limit of €5,000 per week. The score was computed on the structured €25,000 limit. A further contradiction exists regarding the minimum withdrawal amount. The structured record states £20, whereas the terms review indicates a €10 minimum. Players must wager deposits at least once before requesting a withdrawal. Large wins exceeding €100,000 may be distributed in ten monthly instalments. Progressive jackpot wins over €250,000 can take up to 30 days to be paid.
Bonuses
Wagering is 35x or 40x. Players have 30 days to meet this requirement before the bonus expires. During active bonus play, the maximum bet is capped at 10% of the bonus value, with a minimum threshold of €5. The bonus is non-sticky. Winnings from free spins and no-deposit bonuses are capped at €100. Certain game categories, including jackpots and table games, have reduced or zero contribution toward the wagering target. The operator retains broad discretion to remove bonuses and associated winnings if they suspect promotional abuse.
Games & payments
The game catalogue features titles from 66 studios. Major providers include Pragmatic Play, Games Global, Play'n GO, Quickspin, Big Time Gaming, and NetEnt. Live casino tables are supplied by Evolution Gaming. The cashier supports 11 payment methods, including Visa, MasterCard, PayPal, Neteller, Skrill, and Paysafecard. Transactions are processed in GBP. The presence of PayPal is notable for British players, offering a secure and familiar payment route. The variety of e-wallets and traditional cards ensures flexible deposit options, though the 48-hour processing window remains the primary determinant of actual receipt times.
Support & comfort
Three tools are on offer. These include deposit limits, timeouts, and self-exclusion options. The verification process is comprehensive, requiring players to submit documents for identity, age, address, and payment details. In certain cases, proof of source of funds and source of wealth is also required. No specific deadline for document submission is outlined in the terms, but outstanding verification can delay withdrawals. Live chat support is available on the website, though it is not factored into the final score.
Conly Score
The casino is rated at 8.00 out of 10. Strong licensing and a robust game library support this position, alongside a clean record on transaction fees. The primary factors limiting the score are the 48-hour payout speed and the restrictive clauses found in the terms. The terms trust score of 80 out of 100 reflects these underlying conditions. Player sentiment presents a stark contrast to the structural data. Trustpilot records a rating of 1.9 out of 5 based on 129 reviews. This low rating indicates substantial player dissatisfaction, which tempers the positive structural metrics. The record is complete.