Hugo Casino

Rating: 4.9
Author: Conly

Established2023

OperatorGBL Solutions N.V.

CryptoSports BettingLive Chat

4.9/ 10

Conly verdict

Avoid verdict

We suggest avoiding this casino. Our verified data — licences, payouts and T&C fairness — points to significant risks for players.

Weakest areas

Payouts & fees0.0/10

Reliability & licensing2.5/10

TrustpilotVisit

2.8· 275 reviews

Mobile appsNo mobile app

Game types

Each area is rated out of 10 from the data we could verify, then weighted as shown — a ×3 area counts three times as much as a ×1. Player reviews make up the remaining 15% of the Conly Score.

Payouts & fees ×30.0/10

How fast withdrawals land and whether cashouts are fee-free.

PayoutUnknownFeesup to 10% commission if deposit turnover is under 3xMonthly limit15000 EUR to 30000 EUR depending on VIP level

Reliability & licensing ×32.5/10

Licence strength, casino age and the T&C trust analysis.

Licensed byCuracao eGamingOperating3 yrsAI trust14/100

Bonus fairness ×26.7/10

Wagering, whether the bonus is sticky, the max bet, the cashout cap and the time limit.

Games & payments ×110.0/10

Provider line-up and payment method breadth.

Providers207Payment methods28

Support & responsible gaming ×110.0/10

Responsible-gambling tools such as deposit limits and self-exclusion.

Safer-play tools2

This score is calculated from the data we currently hold on this casino — licences, T&C, payments, bonuses and player tools. It is an independent estimate, not a guarantee, and can change as we verify new information.

How we score

T&C AI Overview

Last verified Oct 8, 2026

AI T&C score

Strict terms

Hugo Casino is owned and operated by GBL Solutions N.V. under a Curacao license. It features a 3x deposit turnover requirement to avoid a 10% withdrawal fee, strict 30-day KYC verification deadlines, and caps on bonus winnings.

What we like

Reasonable maximum bet limit of 5 EUR while playing with an active bonus.

Clear bonus expiration period of 7 days.

Monthly withdrawal limit of 15,000 EUR is quite generous for recreational players.

Players can cancel an active bonus at any time before wagering requirements are met.

What we don't like

High deposit turnover requirement of 3x before withdrawal is permitted without a 10% commission fee.

Withdrawal limits are relatively low for starting levels, capped at 500 EUR per transaction and per day.

Withdrawal processing is limited to business days only (Monday to Friday, 09:00 to 18:00 GMT+3).

Refund requests are voided if the player fails to provide requested documents within 10 days.

Live dealer games, table games, and progressive jackpots are completely restricted while playing with an active bonus.