LevelUp Casino

LevelUp Casino was established in 2020 and is operated by Novatrix SRL. The structured record shows the operator holds a verified licence from Anjouan alongside an unverified licence from Costa Rica. The United Kingdom is a restricted country. Players from the UK are not permitted to register or play here.

| Field | Value | | Licence | Anjouan (verified), Costa Rica (unverified) | | Payout speed | 72 hours | | Withdrawal fee | Intermediary bank fees up to €16 | | Wagering requirement | 35x to 40x | | Max bet with bonus | €50 | | Bonus validity | 14 days | | Conly Score | 6.50 |

Trust & safety

Anjouan and Costa Rica represent highly permissive regulatory environments with minimal oversight. Anjouan operates primarily as a business registry rather than an active regulatory body, meaning the administration does not actively mediate player disputes. Costa Rica offers no official oversight. Consequently, players have no external legal recourse, forcing them to resolve disputes directly with Novatrix SRL without third-party arbitration. The operator has run the brand since 2020. Six years of market presence provides some operational history. The terms review highlights several restrictive clauses. The casino reserves the right to amend its terms at any time without prior notice. Winnings from duplicate accounts are subject to complete forfeiture. Furthermore, the operator retains sole authority to determine violations and confiscate balances.

Payouts

The stated payout processing time is 72 hours. This is a slow window. A pending period of up to 24 hours sits in front of this processing time, delaying payments further. While the casino does not charge direct fees for most withdrawals, bank transfers are a notable exception. Intermediary bank fees can reach €16. The player is held entirely responsible for covering these additional bank charges. Daily withdrawals are capped at €3,000, weekly at €7,500, and monthly at €15,000. Progressive jackpot wins are paid in full and bypass these limits entirely. However, a strict 3x deposit turnover requirement applies, meaning players must wager all deposited funds three times before requesting a withdrawal.

Bonuses

The wagering requirements range from 35x to 40x, depending on the specific promotion. Such rates align with the broader market average. Players are given 14 days to meet these requirements. The maximum bet with a bonus is €50. Such a high threshold gives players significant betting flexibility. However, several highly restrictive terms in the fine print offset this initial flexibility, limiting the real value of the offers. Winnings from welcome bonuses are capped at just 3x the bonus amount. No-deposit bonus winnings are capped at €50. Additionally, the terms contain vague triggers for bonus confiscation, such as maintaining a deposit-to-bonus ratio of over 50%. The operator also reserves the right to void winnings and confiscate balances at its sole discretion for suspected abuse.

Games & payments

The game library is vast, featuring 82 different software providers. Major studios like Pragmatic Play, Play'n GO, NetEnt, and Evolution Gaming are represented. Big Time Gaming, Playson, Playtech, and Red Tiger Gaming are also featured in the lineup. The cashier supports 11 payment methods at the root level, including Visa, MasterCard, Skrill, and Neteller. The platform is highly crypto-friendly. It supports 19 currencies in total, split between 8 fiat options and 11 cryptocurrencies. Supported digital assets include Bitcoin, Ethereum, Litecoin, and Tether. This extensive variety allows players to manage their balances across multiple financial networks with relative ease.

Support & comfort

Responsible gaming tools are limited, with only self-imposed limits recorded in the system. No other proactive tools are available to help manage play. Account verification requires players to submit standard documentation before any withdrawals are processed. Players must submit a government-issued photo ID, proof of address, and proof of the payment method used. The timeline is highly strict. Failure to complete the verification process within two weeks of a request results in immediate account closure. When this happens, all remaining funds in the account are forfeited, as the operator retains the right to close accounts and confiscate balances. This is a severe penalty.

Conly Score

The final Conly Score is 6.50 out of 10. The high volume of game providers and the extensive cryptocurrency support are the primary strengths. However, restrictive terms offset these strengths. The slow 72-hour payout window and the 3x deposit turnover requirement are heavy burdens. Additionally, the weak regulatory backing from Anjouan and Costa Rica limits player protection. Approximately one-tenth of the ideal data record is missing from the system. Such gaps prevent a more complete assessment of the operator's performance across all scored areas.