QuartzCasino

QuartzCasino was established in 2012 by ProgressPlay Limited. The operator holds active licences from both the UK Gambling Commission and the Malta Gaming Authority, with the company status verified in both official registers. British players are permitted to register. However, the platform restricts many jurisdictions, including Germany, Austria, Spain, and the United States.

Trust & safety

Licensing under the UK Gambling Commission and the Malta Gaming Authority provides a structured regulatory environment. Both regulators mandate clear operational standards. The presence of eCOGRA as an independent dispute resolution body offers players a free, binding path for escalation outside the operator's internal channels. Operating since 2012, the platform has over a decade of market presence, establishing a baseline of operational history. However, the terms analysis yields a trust score of 51 out of 100. This low figure points to several restrictive clauses. Specifically, the terms carry a vague definition of irregular play and bonus abuse. This grants the operator wide discretion to void winnings. Additionally, inactive accounts are charged a monthly administration fee of €5 after 12 months of inactivity.

Payouts

The withdrawal terms present a clear contradiction. The structured record states a payout speed of 72 hours. The score was computed on this stated 72-hour field; the terms contradict it. The terms review flags that withdrawals are held in a pending status for three business days. During this time, players can cancel or reverse the withdrawal. This delay significantly extends the actual waiting time. Furthermore, the withdrawal limits are low. Cashouts are capped at €3,000 weekly and €6,000 monthly. Progressive jackpot winnings are exempt and can be withdrawn in full. While the structured record lists no standard withdrawal fees, it notes a processing fee if services are discontinued in a jurisdiction. The terms review also flags that withdrawal fees are generally charged.

Bonuses

The bonus terms carry heavy restrictions. Free money and free spins bonuses are subject to a high wagering requirement of 50x. Free bets require a 10x turnover. Players have 7 days to meet these requirements before the bonus expires. This is a tight window for a 50x multiplier. The maximum bet while wagering is capped at 50% of the bonus value or 25% of the original deposit. Additionally, game weightings are highly restrictive. Only 5% of video poker wagers count toward the turnover. For blackjack, baccarat, roulette, and jackpot games, the contribution is just 10%. Winnings from free money are capped at 3x the bonus amount. Free spins or free bets winnings are capped at €20. Deposits made via Skrill and Neteller are entirely excluded from receiving bonuses.

Games & payments

The game library is broad, featuring 54 distinct software providers. Major industry names such as Pragmatic Play, Games Global, Play'n GO, and Playtech are present. These sit alongside specialised studios like Hacksaw Gaming and Big Time Gaming, ensuring a comprehensive selection of slots, live tables, and card games. The cashier lists 12 payment methods. These include major credit cards like Visa and MasterCard, e-wallets such as PayPal, MuchBetter, and Neteller, and mobile options like Apple Pay. The brand's cashier lists four currencies, including three cryptocurrencies. The default variant limits active transactions to euros. Crypto options are therefore unavailable.

Support & comfort

A complete suite of player-protection tools is available on the platform. Players can configure these limits directly within their account settings to maintain control over their gambling habits. The active tools include:

• Deposit and wager limits to control spending
• Loss and session limits to manage time
• Self-exclusion and cool-off tools for voluntary breaks
• Reality checks to monitor active play sessions

Identity verification is mandatory before withdrawals are processed. The platform requires several standard documents to confirm a player's identity and payment methods:

• Passport or driving licence for identity verification
• Utility bill or bank statement for address proof
• Proof of payment method or wallet ownership

No strict deadline is specified for document submission, which leaves the verification timeline open-ended. Live chat is not recorded. Telephone support is also absent. The evaluation of this area relies entirely on the presence of the player-protection tools.

Conly Score

The Conly Score stands at 6.20 out of 10. The primary drivers of this rating are the strong regulatory backing of the UKGC and MGA, the broad provider list, and the complete suite of player-protection tools. However, the total is heavily weighed down by the restrictive financial terms. These include the low withdrawal limits and the 3-day pending period flagged in the terms. The high 50x wagering requirement and strict caps on bonus winnings further limit the score. Trustpilot reviews are absent from the record. The assessment therefore depends entirely on the structured data and terms analysis. About three percent of what the score looks for is not on file. The record is nearly complete.